Shipping policy

hipping Policy

Overview

Nalexible provides natural stone materials and architectural surface solutions for residential, commercial and design projects.

Our products are supplied through different channels, including direct project orders, retail partners and distribution networks. Shipping arrangements may vary depending on the product type, order quantity, delivery location and selected purchasing channel.

Due to the size, weight and project-based nature of some of our products, shipping details are confirmed based on individual order requirements.

Shipping Methods

Depending on the order type and delivery location, Nalexible products may be delivered through:

Local delivery services
Retail partner or distributor networks
Courier services for samples and smaller products
Freight delivery for larger panels and project orders
International shipping solutions

The most suitable shipping method will be arranged based on the product specifications, order quantity and delivery requirements.

Order Processing and Delivery

Before shipment, Nalexible will confirm the following details:

Product specifications
Order quantity
Packaging requirements
Delivery address
Shipping method
Estimated delivery timeframe

Production and delivery times may vary depending on product availability, order volume, custom requirements and project schedules.

For project orders and customised products, estimated production and delivery timelines will be confirmed after order approval.

Retail and Distribution Orders

For products purchased through Nalexible retail partners or distributors, shipping, delivery and collection options may vary depending on local stock availability and each partner’s distribution process.

Customers purchasing through retail channels should refer to the relevant retailer’s delivery and collection terms.

Sample Orders

Samples may be shipped separately from full project orders.

Shipping costs and delivery times for samples depend on the destination and selected delivery method.

Samples are provided to help customers evaluate material appearance, texture and suitability before placing larger orders.

Project and Bulk Orders

For larger projects and bulk orders, shipping arrangements will be individually coordinated based on:

Order volume
Product dimensions
Packaging requirements
Delivery location
Project timeline
Installation requirements

Nalexible works with customers and project partners to determine the most suitable delivery solution for each project.

International Shipping

Nalexible works with customers and partners internationally.

For international orders, customers may be responsible for applicable import duties, taxes, customs clearance charges and local delivery fees unless otherwise agreed.

Delivery Inspection

Customers are encouraged to inspect products upon delivery.

If products arrive damaged or there are any issues related to transportation, please contact Nalexible as soon as possible and provide relevant photos and order information for review.